Privacy policy
This policy explains what personal data we collect, why we collect it, and how we handle it when you use kerntief accounts, purchases, and the customer portal.
Who this applies to
This policy applies to people who visit our website, download our software, create an account, or use our products.
What we collect
- Account data: email address.
- Preference data: whether you asked to receive product updates and marketing emails, and when you agreed to the privacy policy during initial account setup.
- Purchase and organization data: organization name.
- Machine signals: hashed machine identity data used for trial and activation checks. For paid subscriptions, we also keep clear-text machine names for display and support.
Why we use this data
- To create and secure user accounts.
- To provide access to purchased or granted products.
- To process purchases and manage billing.
- To enable per-machine trials and paid machine activation management.
- To send transactional emails such as setup links and password resets.
- To keep the service secure, prevent abuse, and investigate operational issues.
- To send product updates and marketing emails only if you opted in.
Cookies and similar technologies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information about cookies, visit allaboutcookies.org.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
We use cookies purely for functional purposes (user login).
Third Parties
We use the following third party data processors for these purposes:
- Polar, US: We use Polar to handle all purchases and billing. Their privacy policy is available here.
- Plausible, Germany: We use Plausible as an analytics provider to measure the number of unique visitors on our website. You can find more information about what information they collect here. They effectively do not store any personal information and no tracking cookies are used.
How long we keep data
We keep account, purchase, and billing-related data for as long as needed to provide the service, maintain records, and meet security or legal obligations.
Marketing emails
Marketing emails are optional. If you have agreed to receive marketing, you may always opt out at a later date.
What are your data protection rights? (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: mail@kerntief.com.
Links to other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page. We recommend you check it regularly for updates. This privacy policy was last updated on 2026-04-18.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at our email: mail@kerntief.com.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Swedish Authority for Privacy Protection.
Phone number: +46 (0)8 657 61 00
E-mail: imy@imy.se
Postal address: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm, Sweden